Frequently asked questions
Do I need a Doctor's Referral?
No, you do not need a doctor’s referral to access physiotherapy services. Please note, some insurance companies may need a referral for benefit coverage.
Does my child need to have a diagnosis?
No, we feel strongly that a diagnosis doesn't define children. In many cases, there is not a diagnosis. We treat all children by assessing their individual strengths and needs to collaboratively come up with individualized goals.
Can I use insurance coverage for sessions?
Yes, if you have extended health benefit coverage for physiotherapy you can claim our sessions. Your receipt will include all the information needed to submit your claim. At this time, we do not offer direct billing.
What forms of payment do you accept?
We currently accept Visa, Mastercard, cash or e-transfers.
My child has complex needs, can you work with their other therapists?
Absolutely! We love nothing more than to work as a part of a client’s inter-disciplinary team. That may mean joint sessions; utilizing specific strategies from other disciplines or incorporating other goals into our sessions. We are happy to communicate with any member of your therapy team.
How do I know if my child needs pediatric physiotherapy?
A parent’s intuition is usually right! If you have a gut feeling there is something not quite right, get it checked. We offer free 10-minute phone consults if you aren't sure if physiotherapy is the right place for your concern. We also offer Milestone checkup if you are unsure if your child is meeting their milestones and are looking for recommendations for purposeful play.
What is your current illness policy?
No one in the household may have any new symptoms (fever; cough; shortness of breath; Decrease or loss of sense of taste or smell; muscle aches; fatigue; sore throat; runny nose; congestion; headache; nausea; vomiting or diarrhea) in the past 10 days. Otherwise in-person sessions will need to be switched to virtual or rescheduled. Should anyone in your household test positive for COVID-19, in-person sessions will also be paused until 10 days after the first positive test.
We require 48 hours between the last bout of vomiting, diarrhea or fever (without medications).
*Please note late cancellation charges will apply if symptoms began more than 48 hours previously and 48 hour notice was not given.
More questions? Reach out via phone or email, we are always happy to discuss any concerns you may have.
Testimonials
What our families say about us!
We were extremely pleased with the service and professionalism provided by Erin during the time that she treated our premature twins during their infancy. We were advised by our doctor to seek pediatric physiotherapy as part of their developmental care and Erin did an amazing job with our girls in a friendly and effective manner. We saw great progress during/after their time under her care. We highly recommend Erin for any families requiring a pediatric physiotherapist for their child(ren).
Matt and Nadine Iley
Waterloo, ON
Erin is a dedicated physiotherapist who took the time to get to know my son and his strengths, weaknesses and personality. She learned what our needs were as a family and helped us set and reach mobility, strength and independence goals, giving both my son and I confidence that he could make gains in these areas. Erin is committed to her professional development and I really appreciate that she is continually learning and upgrading her skills to serve her clients better. During our weekly sessions she has become a friend and additional support, for which I am grateful. I believe her positivity and ability to connect with my son make all the difference in his willingness to work hard in therapy, and he looks forward to his sessions and seeing her every week.
A.W.
After just 2 weeks of some simple exercises I saw big improvements in my daughter's core muscles. She used to get so frustrated playing on the floor and now she is starting to roll on her own!
It was easy and fun to do the exercises Erin suggested. I just wish I had started my daughter's physio earlier. It has made such a big difference already!
N.H.