frequently Asked questions
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Do I need a Doctor's Referral?
No, you do not need a doctor’s referral to access physiotherapy services. Please note, some insurance companies may need a referral for benefit coverage.
Does my child need to have a diagnosis?
No, we feel strongly that a diagnosis doesn't define children. In many cases, there is not a diagnosis. We treat all children by assessing their individual strengths and needs to collaboratively come up with individualized goals.
Can I use insurance coverage for sessions?
Yes, if you have extended health benefit coverage for physiotherapy you can claim our sessions. Your receipt will include all the information needed to submit your claim. At this time, we do not offer direct billing.
What forms of payment do you accept?
We currently accept Visa, Mastercard, cash or e-transfers.
My child has complex needs, can you work with their other therapists?
Absolutely! We love nothing more than to work as a part of a client’s inter-disciplinary team. That may mean joint sessions; utilizing specific strategies from other disciplines or incorporating other goals into our sessions. We are happy to communicate with any member of your therapy team.
How do I know if my child needs pediatric physiotherapy?
A parent’s intuition is usually right! If you have a gut feeling there is something not quite right, get it checked. We are always happy to discuss wether physiotherapy is appropriate for your child. We also offer Milestone checkup if you are unsure if your child is meeting their milestones and are looking for recommendations for purposeful play.
What is your current illness policy?
No one in the household may have any new symptoms (fever; cough; shortness of breath; Decrease or loss of sense of taste or smell; muscle aches; fatigue; sore throat; runny nose; congestion; headache; nausea; vomiting or diarrhea) in the past 10 days. If someone has had new symptoms but have had 2 negative rapid tests 48 hours apart you may attend. Otherwise in-person sessions will need to be switched to virtual or rescheduled. Should anyone in your household test positive for COVID-19, in-person sessions will be paused until 10 days after the first positive test.
We require 48 hours between the last bout of vomiting, diarrhea or fever (without medications).
*Please note late cancellation charges will apply if symptoms began more than 48 hours previously and 48 hour notice was not given.
More questions? Reach out via phone or email, we are always happy to discuss any concerns you may have.